Frequently Asked Questions

Everything you need to know about our premium performance eyewear.

What is the processing time for my order?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

What is your return policy for sunglasses?

We offer a 30-day return policy on all eyewear. Items must be in their original, unused condition with all packaging and tags intact to qualify for a full refund.

Do Julbo lenses provide UV protection?

Yes, all Julbo lenses provide 100% protection against UVA, UVB, and UVC rays, ensuring your eyes are fully shielded in all high-altitude and high-glare environments.

How do I choose the right lens category for my activity?

Lens categories range from 0 to 4. Category 3 is ideal for general bright conditions, while Category 4 is specifically designed for high-altitude mountaineering and desert environments.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

Is there a warranty on my eyewear?

Julbo products are covered by a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear or scratched lenses.